Pulse Locating (“we”, “us”, “our”) is a Western Australian owned underground utility locating business. Just as we take care to understand what lies beneath a site before anyone digs, we take care with the personal information you trust us with. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have.
In this policy, Pulse Locating refers to Pulse Locating (ABN 69 155 477 151). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to personal information we collect through our website at pulselocating.com.au, when you contact us or request a quote, when we deliver services to you, when you apply for a role with us, and through any other dealings you have with us. By using our website or giving us your information, you agree to it being handled as set out in this policy.
The information we collect depends on how you deal with us. It may include:
We do not usually collect sensitive information. Where a role or service requires it, for example information relevant to work health and safety, we only collect it with your consent or where the law allows.
We collect most personal information directly from you: when you complete our website contact form, request a quote, speak with us by phone or email, engage us for works, or apply for a role.
We also collect some information automatically when you use our website, through cookies and analytics tools. There is more on this below under “Cookies and website analytics”.
In some cases we collect information from third parties, such as your referees, a recruitment agency, or publicly available sources, where it is reasonable and practical to do so. If someone gives us information about another person, we rely on them having the authority to do so and having made that person aware of this policy.
We collect and use personal information so we can:
We only use your personal information for the purpose we collected it, for a related purpose you would reasonably expect, or where you have consented or the law requires it.
From time to time we may send you information we think is relevant to your work, such as service updates. You can ask us to stop at any time by using the unsubscribe option in the message or by contacting us using the details below, and we will action your request promptly. We do not sell your personal information.
Our website uses cookies and similar technologies to help the site work properly and to understand how visitors use it, so we can keep improving it. Cookies are small files stored on your device. You can set your browser to refuse cookies or to alert you when they are used, though some parts of the site may not work as intended if you do. We may also use analytics tools, such as Google Analytics, that collect information about how the site is used.
We treat your information as confidential and only share it where we need to. We may disclose personal information to:
We do not sell or rent your personal information to anyone.
We store most personal information in Australia. Some of our service providers, such as cloud hosting or analytics providers, may store or process information on servers located overseas [including in [countries]]. Where this happens, we take reasonable steps to make sure your information is handled consistently with this policy and the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include secure storage, access controls and staff training as part of our quality and safety systems. No method of transmission over the internet is completely secure, so while we work hard to protect your information, we cannot guarantee its security while it is being sent to us.
We keep personal information only for as long as we need it for the purposes in this policy, or for as long as we are required to keep it to meet legal, safety, insurance or record-keeping obligations. When we no longer need it, we take reasonable steps to destroy or de-identify it.
You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong or out of date. Please contact us using the details below and we will respond within a reasonable time. In some cases the law allows us to decline a request, and if so we will explain why in writing.
Our website may contain links to other sites. This policy does not apply to those sites. We are not responsible for their content or privacy practices, and we encourage you to read the privacy policy of any site you visit.
If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to put it right. We take privacy concerns seriously and will respond as quickly as we can. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
We may update this policy from time to time to reflect changes in our practices or our legal obligations. The current version will always be available on our website, and the date it was last updated is shown below. We encourage you to review it from time to time.
If you have any questions about this policy or the way we handle your personal information, please contact us:
Pulse Locating
ABN 69 155 477 151
Unit 2/30 Achievement Way, Wangara WA 6065
Phone: (08) 6305 0607
Email: enquiries@pulselocating.com.au
Effective date: 2027-07-13
Last updated: 2026-07-13
